1. Information We Collect

We may collect the following information from customers:

Personal Information

• Name
• Phone number
• Email address
• Billing and shipping address
• Payment-related information

Non-Personal Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics data

2. How We Use Your Information

We use customer information to:

• Process and deliver orders
• Provide customer support
• Send order updates and notifications
• Improve website performance and user experience
• Share promotional offers, discounts, and marketing communication (only if opted in)
• Prevent fraud and maintain website security

3. Payment Security

All payments are processed through secure third-party payment gateways. Shiuli Tissues does not store complete debit/credit card details on our servers.

4. Cookies

Our website may use cookies and similar technologies to:

• Enhance browsing experience
• Remember customer preferences
• Analyze website traffic and performance

Customers may disable cookies through browser settings if preferred.

5. Sharing of Information

We do not sell, rent, or trade customer personal information to third parties.

Information may be shared only with:

• Delivery and logistics partners
• Payment gateway providers
• Legal authorities if required under applicable law

6. Data Protection

We implement reasonable security measures to protect customer information from unauthorized access, misuse, or disclosure. However, no online system can guarantee complete security.

7. Marketing Communication

Customers may receive promotional emails, WhatsApp messages, SMS, or offers from Shiuli Tissues if consent has been provided. Customers may unsubscribe at any time.

8. Third-Party Services

Our website may contain links or integrations with third-party platforms such as payment gateways, Shopify apps, social media platforms, or analytics services. We are not responsible for the privacy practices of such third-party services.

9. Customer Rights

Customers may request to:

• Access their personal data
• Correct inaccurate information
• Delete their personal information (subject to legal/business obligations)

Requests can be made through our official support channels.

10. Changes to This Policy

Shiuli Tissues reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted on this page.

11. Contact Us

For privacy-related concerns or questions, customers may contact Shiuli Tissues on +91-8287799500 or email us at info@shiulitissues.com.