Eligibility for Refunds

Damaged During Shipping

• If your product arrives damaged, you may be eligible for a refund.
• Notify us within 7 days of delivery.
• Provide evidence, including photos of the damaged product and packaging.

Refund Request Process

Submit your request by contacting our support team at info@shiulitissues.com.

Include your order details and evidence of the damage.

Exclusions

• No refunds will be provided for dissatisfaction with the product design, color, size, or other subjective preferences.
• Refunds will not be considered after the 7-day window.

Refund Approval

Once your request is reviewed and approved, we will process the refund within 7–15 business days.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7–15 business days.

Late or Missing Refunds

• Check your bank account again.
• Contact your credit card company.
• Contact your bank for processing updates.
• If you still have not received your refund, contact us at info@shiulitissues.com.

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at info@shiulitissues.com.

Shipping

• You will be responsible for paying your own return shipping costs.
• Shipping costs are non-refundable.
• If you receive a refund, the return shipping cost will be deducted from your refund.
• Delivery timelines may vary depending on your location.

Contact Us

If you have any questions or concerns about your shipment, feel free to contact our customer support team.

• Phone: +91-8787799500
• Timing: Monday to Saturday, 9:00 AM to 6:00 PM
• Email: info@shiulitissues.com