1. General

Shiuli Tissues provides tissue paper and hygiene paper products for personal, commercial, and hospitality use. All purchases made through our website or sales channels are subject to these Terms & Conditions.

2. Product Information

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate. However, slight variations in color, packaging, dimensions, or product appearance may occur.

3. Pricing

• All prices are listed in INR (₹).
• Prices are subject to change without prior notice.
• GST and applicable taxes may be charged additionally where applicable.

4. Orders & Payments

• Orders are confirmed only after successful payment or official confirmation from our team.
• We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspicious activity.
• Bulk and B2B orders may require advance payment.

5. Shipping & Delivery

• Delivery timelines are estimated and may vary based on location and logistics conditions.
• Shiuli Tissues is not responsible for delays caused by courier companies, natural events, strikes, or unforeseen circumstances.
• Customers must provide accurate shipping information.

6. Returns & Replacement

• Returns are accepted only for damaged, defective, or incorrect products.
• Claims must be reported within 48 hours of delivery with proper photos/videos.
• Opened or used hygiene products cannot be returned for safety and hygiene reasons.
• Replacement approval is subject to verification by our support team.

7. Bulk Orders

• Bulk/customized orders may have separate pricing, delivery timelines, and payment terms.
• Advance payments made for custom manufacturing are non-refundable once production begins.

8. Intellectual Property

All brand names, logos, packaging designs, images, and website content related to Shiuli Tissues are protected intellectual property and may not be copied or reproduced without written permission.

9. Limitation of Liability

• Indirect or incidental damages
• Delays in delivery
• Misuse of products
• Losses arising from improper storage or handling after delivery

10. Privacy

Customer information shared with us is used only for order processing, communication, and customer support. We do not sell personal information to third parties.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of India. Any disputes shall be subject to the jurisdiction of courts in Delhi, India.

12. Contact Information

For any questions or support regarding orders, returns, or policies, please contact Shiuli Tissues through our official website or customer support channels.