Shipping policy

At Shiuli Tissues, we are committed to delivering your orders quickly, safely, and in hygienic condition. This Shipping Policy outlines how we process, ship, and deliver your orders across India.

1. Order Processing Time

  • All orders are processed within 1–2 business days after confirmation
  • Orders are processed Monday to Saturday, excluding public holidays
  • Orders placed on Sundays or holidays will be processed on the next working day

2. Shipping & Delivery Time

  • Standard delivery timeline: 3–7 business days across India
  • Delivery timelines may vary based on location, courier partner, and external factors

Note: Remote or non-metro locations may require additional delivery time.

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout
  • We may offer free shipping on select products, bulk orders, or promotional campaigns

4. Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp
  • You can track your shipment in real-time through the provided link

5. Packaging & Hygiene Standards

  • All products are packed in secure, sealed, and hygienic packaging
  • We ensure that tissue products are handled with strict quality and cleanliness standards

6. Delivery Issues

In case of any delivery-related concerns:

  • Delayed Delivery: Due to unforeseen circumstances (weather, strikes, logistics issues), delays may occur
  • Incorrect Address: Please ensure your shipping details are accurate. We are not responsible for delays or losses due to incorrect information
  • Failed Delivery Attempts: Courier partners may attempt delivery multiple times before returning the order

7. Damaged or Tampered Packages

If you receive a package that is:

  • Damaged
  • Opened or tampered

👉 Please do not accept the delivery (if possible) and contact us immediately at support@shiulitissues.com

If already accepted, report within 24 hours with photo/video proof.

8. Bulk & B2B Orders

  • Bulk or wholesale orders may have different shipping timelines and charges
  • Our team will coordinate separately for large orders to ensure smooth delivery

9. Order Cancellation

  • Orders can be cancelled only before dispatch
  • Once shipped, orders cannot be cancelled due to hygiene and logistics constraints

⚠️ Important Note

We work with reliable logistics partners to ensure timely delivery, but we are not liable for delays caused by circumstances beyond our control.